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The Denver Metro Small Business Development Center
Igniting the dream of business ownership.
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Delivered by expert practitioners, these lively workshops will give you practical tips and resources to help you start, grow, and thrive in your business and career.
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Smart Talk: Credibility, Communication & Confidence

Credibility is like beauty. It is in the eyes of the beholder. Bob can’t walk into a room and say, “Hi, I am Bob and I have credibility.” People must PERCEIVE you as credible. It is an attributional variable!

For almost anyone in any profession how people perceive you, especially perceptions of credibility, is crucial to making a deal, retaining a client and selling people your ideas or products. This presentation focuses on how you can enhance your credibility through what you say and how you say it!

Smart Talk strategies go beyond mere common sense. This program provides cutting edge techniques that can be applied directly with immediate success.

What To Expect

  • Six two-hour sessions including interactive group work and guest speakers
  • Powerful presentations, plans of action, and tools
  • One-on-one consulting available
  • Define an assertive style of speech that is direct and fluent
  • Free registration to workshops at the Denver Metro SBDC while enrolled
  • Why Didn’t We Listen to Aristotle? The 3 Characteristics of Credibility
  • How to Minimize the Credibility Gap!
  • The Gender Quotient
  • Top Five Mistakes that pull the rug out from under our credibility
  • Why Don’t They Believe Me?
  • The Double Whammy: What Happens When Our Talk Doesn’t Match Our Nonverbals
  • Dumbing Yourself Down: It’s What Words You Use
  • Persuading Others to See It Our Way


Registration Opens
February 20, 2020

Info Sessions
Postponed | 11 a.m – 12 p.m. | Register

Course Sessions
Postponed – Summer 2020 | Thursdays | 11:00 a.m. – 1:00 p.m.


Standard Course Fee
Individual Session Rate
Denver Metro Chamber Members

Meet Your Instructor:

Audrey Nelson, PhD., is an international trainer, key-note speaker; author and consultant who helps organizations increase their productivity and profitability through winning communication strategies. She specializes in gender communication, unconscious bias, inclusion, conflict management, generational and interpersonal communication skills. She holds a B.A., M.A. and Ph.D. in Communication with Post Doctorate work at Warnbrough College, Oxford, UK.

Audrey is the gender communication blogger for Psychology Today and the co-chair of Mile High Society of Human Resource Management Interpersonal PDG: Relationship Management, Global & Cultural Effectiveness, Communication.

Drop and Transfer Regulations:
Drops: Any drop must be done within the first week. You will receive almost a full reimbursement – $50 will stay with the SBDC to cover hard costs. 
Transfer: Anyone wishing to transfer must do so within the first three weeks. The transfer must be to the next upcoming class.


Denver Metro Chamber of Commerce

1445 Market St., 5th floor
Denver, CO 80202

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